I HAVE QUESTIONS
How long does shipping & delivery take?
Delivery time in the USA is 3 - 5 working days. International shipments will take up to 12 - 15 working days.
My package says it’s been returned to sender, what does this mean?
Your package can be returned for a number of reasons (e.g. an address error or multiple failed delivery attempts). Fear not, we are here to support in resolution. Drop us an email to [email protected] and we’ll get to work.
How can I track my package?
Easy! You’ll be sent a tracking notification via email or text with a link for you to get live updates on your package. If you’re having trouble accessing this information, drop a line to [email protected]
How can I contact customer service?
Our team can be reached directly via email at [email protected], or you can simply use our contact us button to narrow down your query in an easier & more effective way! We aim to get back to all customer queries within 24 hours.
Can I get a refund after purchasing ripple⁺?
We allow refunds on your ripples if your package doesn’t turn up, gets lost at delivery or your items arrive faulty. Please reach out to us at [email protected] and one of our Community Managers will be able to assist!
Can I return my ripples after purchasing?
We allow returns on ripples after purchasing as long as your ripples are return unopened and in their original packaging. Our return window is 14 DAYS from the day your package gets delivered. Any return requests after 14 days cannot be permitted! Please reach out to us at [email protected] and one of our Community Managers will be able to assist!
